Refund Policy

This policy explains when you may request a refund for a Shiko course or digital service. Please review it before making a purchase.

When a Refund May Be Approved

• Submit your request within 3 days of purchase.
• The course or service has not been accessed or used.
• A technical issue prevents you from using the course or service and our team cannot resolve it. In this case, we will issue a refund.

When a Refund Is Not Available

• The course or product was purchased with an offer or discount.
• You have completed 20% or more of the course.
• You have attended an online class or webinar.
• The order was placed with false or incorrect information.
• You have made repeated refund requests that misuse the process.
• A refund has already been issued to the same user ID.

How to Request a Refund

Message us on Telegram with your name, mobile number, purchase receipt or transaction number, and the reason for your request.

Our team will review your request and share a decision within 7 business days. If approved, the refund will be sent to your bKash or Nagad account within 7–10 business days.

Policy Updates

We may update this policy as our services change. Updates will be posted on this page, and we may notify you by email when appropriate.

The Shiko Team